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Frequently asked questions

Frequently asked questions

How Rhino works, how to log in, and how to update a renter's policy.

How Rhino works

How to offer Rhino at your properties
Understanding renter coverage
What does Rhino cover?
What is Rhino?

The Rhino Portal

Navigating your Rhino Portal
Logging into the Rhino Portal
Creating a Portal login for a teammate
Inviting renters to enroll with Rhino
Editing a renter's invitation
Editing a renter's policy

See all 10 articles

Managing Portal users

Creating user accounts for your team
Adding users to existing properties
Removing users from Portal

Renter policies & claims

Renewing a renter's policy
Filing a claim
Understanding guarantor coverage
Confirming a renter's cancellation request

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Rhino New York LLC (Rhino Insurance Agency in California) (Rhino) is a licensed insurance agency in the states where it transacts insurance.

Coverage is available only in the states where insurance is currently being transacted, and is subject to policy terms, conditions and exclusions. Rhino acts as a general agent for one or more insurance carriers. In AK, CT, DE, IN, KY, MD, ME, NY, OH, PA, SD, TN & WV, insurance may be underwritten by one of the following insurance companies which carry an A.M. Best rating of "A" (Excellent): National Specialty Insurance Company (NAIC # 22608), Bedford, TX and State National Insurance Company, Inc. (NAIC # 12831), Bedford, TX. In the remaining states, insurance may be underwritten by a surplus lines carrier that is not licensed in that state.

Coverage for the benefit of a landlord with respect to a tenant’s unit is subject to underwriting review and approval with respect to that tenant. Landlords are obligees under insurance placed/underwritten by Rhino.

Deposit Management services are not an insurance product and are provided exclusively by Rhino Management Services LLC.

Rhino will receive compensation from the Insurers based on insurance Rhino places for the benefit of a landlord and their individually bonded tenant. For more information about Rhino’s compensation, please request a copy of Rhino’s Producer Compensation Disclosure. If you would like information about other insurance coverage options you should consult another insurance producer.

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