Filing a claim

Claims can be filed for up to 60 days after the end of a policy, or during the lease if need be. 

If a claim is due to missed rent payments, the payment must be late for a minimum of 10 days before a claim can be filed.

Claims process

When filing your claim, be sure to include the following information, to help expedite the process.

• Complete renter ledger 
• Lease 
• Photos 
• Any additional relevant documents that support the amount claimed

This will be necessary for our in-house claims team to review the claim.

How to file a claim:

1. Log into Portal.
2. Go to the Claims tab.                                                                       
3. Click File a Claim in the top right of the page. 
4. Input the renter’s information.
5. Indicate the nature of the loss (Missed rent payments or damages).
6. Include any and all relevant documentation corroborating the loss.
7. Click Submit Claim.
8. Our claims team will thoroughly review the claim and will be in touch with you and the renter.

Note: If both loss of rent & excessive wear and tear occurred, 2 separate claims must be filed.