Confirming a renter's cancellation request

A Rhino policy can be canceled at any point after purchase if the renter and partner agree the coverage is not needed. If a renter created a policy that will no longer be needed, the coverage can be canceled and any applicable refunds will be issued.

The renter must first request a policy cancellation from their renter dashboard before you are able to confirm. You will receive an email, and a notification to your Rhino Portal if a renter requests to cancel their policy.

Reasons for cancellation:

A Rhino policy can be canceled if the coverage was not needed. The following are acceptable reasons to cancel a policy:

• The renter did not move in or sign a lease.
• The renter’s roommate/spouse enrolled as well.
• The renter’s policy was renewed for another lease term.
• The renter completed two policies.
• The renter moved out before their lease end

Once a policy is canceled, claims can only be filed in cases where the renter lived in the unit and moved out before lease end.

How to cancel a renter’s policy before move-in:

Follow these steps to cancel a renter’s Rhino policy:

1. A renter will request a policy cancellation from their renter dashboard.
2. You will receive an email, and a notification to your Rhino Portal, regarding the cancellation request.
3. Review the request and determine if the renter requires a Rhino policy within 7 days.
4. If you do not agree to cancel the policy, select Deny. The policy will remain active, and claims can still be filed.
5. If you agree to cancel the policy select Approve. The policy will be canceled, the renter will be refunded, and claims can no longer be filed on this policy.

Note: If you do not reply to a cancellation request within 7 days, the policy will auto-cancel. 

If a cancellation request was approved in error, please notify our Experience Team as soon as possible.

How to cancel a renter’s policy after move-in:

1. A renter will request a policy cancellation because they are moving out before the lease ends.
2. You will receive an email, and a notification to your Rhino Portal, regarding the cancellation request.
3. Review the request and determine if the renter still needs a Rhino policy, and when their coverage should expire.
4. If you do not agree to cancel the policy, select Deny. The policy will remain active.
5. If you agree to cancel the policy select Approve. The policy will be canceled, effective to the date the renter moved out.

Note: You still have 60 days to file claims on policies that are canceled due to an early move-out.