Editing a renter's unit number

Sometimes renters need to move from one unit to another, during their lease. It’s important to ensure that their coverage moves with them.

How to edit a renter’s unit number:

1. Log into your Rhino Portal.
2. Send the renter an invitation for the updated unit.
3. Contact our support team, or claims, to advise whether claims will be filed on the original policy.
4. The original policy can be canceled once the new coverage is in place.

Note: Claims can be filed on a policy for up to 60 days after lease end.

Unit transfers

The unit number listed on a policy cannot be changed once the renter occupies that unit. 

If a renter changes units during their lease, they will need to complete a new policy, with the original policy being canceled