Managing Rhino Policy Cancellation: Overview

Your renters have the option to request to cancel their Rhino policy in a couple of situations such as moving out early, let’s review how you can manage these requests.

Step 1

Renter requests to cancel their policy

Step 2

You are notified via email of the cancellation request

Step 3

You log in to the Rhino portal and approve or deny the renter's cancellation request

Pro tip: The filters in the policy tab of the Rhino policy allow you to filter for policies that have an active cancellation request.

If a cancellation request is not actioned in 7 business days the policy will automatically cancel.  Please make sure you’re staying on top of your cancellation requests to ensure you have the coverage you need.